Good Cause NYC

Product Design

Good Cause NYC ↗ is a website that allows tenants in New York City to learn if they are covered by the new “Good Cause Eviction” law and if their rent increase is legal.

Context

New York State passed the Good Cause Eviction law in April of 2024 that made it illegal for landlords to end a tenant's lease without a good reason or increase a tenant’s rent over a certain amount. Because of the law’s complicated criteria and exemptions, it is exceedingly difficult for tenants in NYC to understand their coverage under the law, know their maximum allowable rent increase, and assert their rights.

Goals

  1. Provide a low-effort resource for tenants in NYC to understand if they are covered by Good Cause.

  2. Allow tenants to calculate their maximum allowable rent increase.

  3. Provide resources and guidance for tenants to assert their rights.

Interactive Voice Assistant

I had the privilege of spearheading the design of the interactive voice assistant. I was responsible for determining the behavior of five dots, which served as a visual representation for the product’s interactive voice assistant, “Zoey.” I identified and designed a series of eight distinct states to visually represent its behavior.

Visual Design System

The nature of the JRNY product positions the user 8-10 feet from their device while working out. Our design system work involved updating the existing system, and creating an entirely new system for the voice assistant that was legible and interactive from 8-10 feet away.

Details

Deliverables

User Flows
Wireframes
Video Prototype
.lottie files
Production designs
Design documentation

Tools + Software

Jira / Confluence
Sketch + Abstract
Adobe After Effects
Miro
Zeplin